Terms & Conditions

Introduction

Welcome to Naturally. By accessing or using our website, products, and services, you agree to the following Terms & Conditions. Please read them carefully. If you do not agree with any part of these terms, we kindly ask that you refrain from using our site.

Use of Our Website

You may use our website for personal, non‑commercial purposes only.
You agree not to:

• Misuse or attempt to disrupt the website
• Copy, reproduce, or distribute content without permission
• Use our site for fraudulent or unlawful activities

We reserve the right to restrict access to anyone who violates these terms.

Product Information

We strive to provide accurate product descriptions, images, and details. However:

• Colors and textures may vary slightly due to screen settings
• Product availability may change without notice
• We reserve the right to modify or discontinue products at any time

If you have questions about any product, feel free to contact us.

Pricing & Payments

All prices listed on our website are in Indonesian Rupiah (IDR).
We reserve the right to update prices at any time.

Payments are processed securely through trusted third‑party providers.
By completing a purchase, you confirm that:

• The payment information you provide is accurate
• You are authorized to use the payment method

We do not store your full payment details.

Orders & Acceptance

Once you place an order, you will receive a confirmation email.
Your order is considered accepted when it has been processed and shipped.

We may cancel or refuse an order if:

• The product is out of stock
• There is an error in pricing or product information
• Fraudulent activity is suspected

If this happens, we will notify you and issue a refund if payment has been made.

Shipping & Delivery

Shipping times and fees are displayed at checkout.
Delivery estimates are provided by the courier and may vary due to:

• Weather conditions
• Regional logistics
• High‑volume periods

Naturally is not responsible for delays caused by the courier.

For full details, please refer to our Shipping Information page.

Returns & Refunds

We accept returns and refunds only for:

• Wrong items
• Damaged products
• Missing items
• Defective products

Claims must be submitted within 48 hours of receiving your order.

For full details, please refer to our Returns & Refunds page.

Intellectual Property

All content on this website—including text, images, graphics, logos, and product designs—is the property of Naturally.
You may not copy, reproduce, or use any content without written permission.

Privacy & Data Protection

Your privacy is important to us.
All personal information is handled according to our Privacy Policy, which explains how we collect, use, and protect your data.

By using our website, you consent to the practices described in our Privacy Policy.

Limitation of Liability

Naturally is not responsible for:

• Any indirect, incidental, or consequential damages
• Losses caused by misuse of our products
• Issues arising from incorrect addresses or courier delays

Our liability is limited to the amount paid for the product in question.

Changes to Terms & Conditions

We may update these Terms & Conditions at any time.
Changes will be posted on this page, and continued use of our website indicates acceptance of the updated terms.