Shipping Information

Processing Time

We prepare and pack all orders with care to ensure your products arrive in perfect condition.
Orders are processed within 1–2 business days after payment is confirmed.

During high‑volume periods (launches, restocks, holidays), processing may take slightly longer—but we’ll always do our best to keep things moving quickly.

Shipping Areas

We currently ship across Indonesia, including:

• Jawa
• Bali
• Sumatra
• Kalimantan
• Sulawesi
• Nusa Tenggara
• Papua

If your area is not listed or you’re unsure, feel free to contact us—we’re happy to help.

Shipping Methods & Couriers

We partner with trusted delivery services to ensure your order arrives safely and on time.
Available couriers include:

• JNE
• J&T
• SiCepat
• AnterAja
• GoSend / GrabExpress (same‑day, selected areas only)

Courier options will appear at checkout based on your location.

Shipping Time Estimates

Estimated delivery times after your order is processed:

• Jawa: 1–3 business days
• Bali: 1–2 business days
• Sumatra, Kalimantan, Sulawesi: 3–5 business days
• Nusa Tenggara & Papua: 5–7 business days

Please note that delivery times may vary depending on courier conditions, weather, or regional logistics.

Shipping Fees

Shipping fees are calculated automatically at checkout based on:

• Your delivery address
• Courier selection
• Package weight

We do not add any hidden charges—what you see at checkout is what you pay.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or WhatsApp.
You can track your package directly through the courier’s website or app.

If you need help tracking your order, our support team is always ready to assist.

Incorrect Address or Delivery Issues

Please double‑check your shipping details before completing your order.
If you entered the wrong address, contact us immediately so we can help update it before your package is shipped.

Naturally is not responsible for delays or lost packages caused by incorrect addresses provided by the customer.

Damaged or Missing Items

If your order arrives damaged or incomplete, please reach out to us within 48 hours with:

• Your order number
• Photos of the package and product
• A brief description of the issue

We’ll review your case and make it right as quickly as possible.