Returns & Refunds

Our Commitment

We want you to feel confident and supported with every Naturally purchase. If something doesn’t arrive as expected, we’re here to help make it right.

Eligibility for Returns & Refunds

To ensure a smooth process, please note that returns and refunds are only applicable under the following conditions:

• You received the wrong product
• Your order arrived damaged
• Your package is missing items
• You received a product that is defective or compromised

For hygiene and safety reasons, we cannot accept returns for opened or used products unless the issue is due to damage or an error on our part.

Timeframe for Claims

Please contact us within 48 hours of receiving your order if you experience any issues.
Claims submitted after this period may not be eligible for replacement or refund.

What We Need from You

To help us process your request quickly, please provide:

• Your order number
• A clear description of the issue
• Photos of the product and packaging (if applicable)

This helps us verify the issue and improve our quality control.

Refund Options

Depending on the situation, we offer:

• Replacement product
• Store credit
• Full or partial refund (for eligible cases)

Refunds will be processed to your original payment method. Processing time may vary depending on your bank or payment provider.

Non‑Refundable Situations

We are unable to process returns or refunds for:

• Change of mind
• Incorrect address provided by the customer
• Delays caused by the courier
• Opened or used products (unless damaged or defective upon arrival)

Order Cancellations

Orders can only be cancelled before they are processed.
Once your order has been packed or shipped, cancellation is no longer possible.

If you need to cancel, please contact us immediately.